My account's been taken over

Your account might be compromised if:

  • Your password’s stopped working.
  • Your email address has changed.
  • Your music’s not right, for example:
    • Playlists added or lost.
    • Unrecognized Recently Played music.
    • Music switching without your control.
  • Your subscription’s changed.
  • Another Facebook has connected to your Spotify account.
  • You don’t recognise a recent login we emailed you about. 

What to do

If your email address has been changed, go straight to step 2.

1. First, reset your password.

  1. Open the password reset in a private/incognito window, and choose a strong password you haven't used before.
  2. Go to your account page and click SIGN OUT EVERYWHERE.

You should also change the password for:

  • The email address associated with your Spotify account.
  • Your Facebook if you connected it to Spotify. 
    Tip: Check the security of your Facebook here.
  • Any service you use the same password as Spotify.

2. Get in touch with us.

We can help secure and restore anything lost on your account.

  1. Go to our contact form.
  2. Select Logging in.
  3. Choose Someone's taken over my account
  4. Click I STILL NEED HELP.

Tip: Prepare a screenshot of your Spotify receipt or bank statement - we may need it for security (make sure it doesn’t show your full credit card number, expiration date, or 3-digit code). 

FAQ

Our platform and user records are totally secure, but there may be a breach on another service. If you use the same password for several services, they all have the potential to be compromised if one has a security breach.

We always apply rigorous security practices to protect your information. 

Check out how to protect your Spotify account for extra measures you can take.

Sometimes Spotify shows devices in close range in Devices Available . Don’t worry, any devices in this list that aren’t yours do not have access to your account.

If you see you’re Listening on a device you don’t recognise, you may have left your account logged in somewhere. 

You can:

Last updated: 11 March, 2020