How can we help you?
Account & Payment
If you get an email or error message that your account’s disabled, it’s likely due to one of the following reasons.
Suspected fraudulent activity
If we detect any possible fraudulent activity on your account, or anything else that violates our terms and conditions, we disable it.
A chargeback is when someone reverses a payment to Spotify through their bank, credit card company, or online payment service (such as PayPal).
This disables the account the charge occurred on and switches it to the free version of Spotify.
- For online gift cards, only the account that bought the gift card is disabled and the gift card is revoked (so can’t be redeemed). If it’s already been redeemed by another account, that account will receive an email to confirm a chargeback has been issued and won’t have Premium anymore.
- For Premium Family, only the plan manager’s account is disabled. All the other accounts stay enabled, but will switch to the free version of Spotify.
How do I get my account back?
If you feel there's been some confusion, you can contact us.
Note: You may need to provide proof of account ownership, or purchase or payment details. It’s good to have these ready.
Last updated: 26 November, 2020
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