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I can't play Spotify in my car

Please select your connection type.

If Spotify Connect isn’t working for you, please make sure:

  • All devices' software is up-to-date. If you don't know, check with your devices' manufacturer for how to check and update the version software.
  • You’re rocking the latest version of Spotify
  • Your car is supported. You can check this at spotifygear.com or with the device’s manufacturer.
  • You're not trying to play local files. These are not support by Connect. 
  • @SpotifyStatus. We post here about any system issues.

If you’re still having trouble after those checks, these steps can help: 

  • Restart the Spotify app. 
  • Close any other apps you’re not using.
  • Restart your devices. 
  • Restart your WiFi. 
  • If possible, try a different WiFi connection on the device you're playing from (i.e. your mobile, tablet, or desktop). 

If the problem persists, check out the support sites for the service provider / manufacturer for help:

  • Connection issues.
  • Managing your car’s data plan.

If your Bluetooth connection isn't working, please make sure of the following: 

  • The Bluetooth devices are within 1 meter (3 ft.) of each other, and away from Wi-Fi routers, personal computers, microwave ovens, refrigerators, etc (to avoid radio wave interference).
  • There’s no obstacle in the way of the Bluetooth communication. If a device is in a case, you may need to remove it.
  • Both devices have sufficient charge or power.
  • Turn off the Bluetooth function of other nearby Bluetooth devices. 
    Note: Bluetooth audio devices can’t connect to multiple source devices at a time. Be sure to disconnect any current connections to use it with another device.
  • If you’re using headphones set with a noise canceling function, turn the noise canceling function off.
  • Close Spotify while establishing the connection.
  • Close any other apps you’re not using. 

Once you’ve checked the above, try restarting the connection:

  1. Turn off the Bluetooth on your speaker.
  2. With the Bluetooth settings on your mobile/tablet/desktop switched on, delete the information of the speaker.
    Tip: The setting to delete is often called Forget.
  3. Turn Bluetooth off and back on for your mobile/tablet/desktop.
  4. Turn the Bluetooth on your speaker back on.
  5. Allow approximately 20 seconds for your mobile/tablet/desktop to detect your speaker. Once it appears, select it to pair. 
  6. Open Spotify and play something. The sound should now come from your speaker.   

Didn't work?

Depending on your speaker, you may need to select it as the default for the device you’re playing from or configure the connection to allow media sharing. Try looking for those options in the Bluetooth settings for the device you’re playing from (i.e. your mobile, tablet, or desktop). 

If the problem persists, check out the support site of your product for help.

If CarPlay isn’t working for you, these steps can help:

  • Make sure Siri is turned on.
  • Check your iPhone has the latest version of iOS.
  • Restart your iPhone and your car.
  • If possible, connect your iPhone to a different USB port in your car.
  • Try a different Lightning to USB cable.

If the problem persists, you may need to perform further troubleshooting. Check out the Apple CarPlay support site for help.

If Android Auto isn’t working for you, these steps can help:

  • Check your car is compatible.
  • Make sure your Android phone is running Android 5.0 or above.
  • Try a different USB cable.
  • Make sure Android Auto is turned on in your car’s infotainment system. If you’re using a receiver, check with the device’s manufacturer to see if a firmware update is available. 

If the problem persists, you may need to perform further troubleshooting. Check out the Android Auto Help Center.

If your aux cable isn't working, check the manufacturer's guide to ensure you have the correct cable for your device. You can also try these alternative ways to play Spotify in your car: 

Last updated: 14 August, 2018