Failed payment help

Note: If your plan is with a partner company (e.g. your phone or internet provider), they manage your payments. 

If a Spotify payment doesn’t go through as usual, you won't immediately lose your subscription. We’ll keep trying to take the payment over the next few days.

To make sure a payment goes through:

  • Your card needs to have been issued in the same country registered to your Spotify account. 
  • Check the card hasn’t expired or been canceled. 
  • Check you have sufficient funds. If you’re using a pre-paid card, you might need to top up.
  • Check your card is enabled for foreign, secure online, and recurring purchases. You can contact your bank or credit company to check.

If it’s still not working:

  • Wait a few days and try again, or try in a private/incognito window (there might’ve been a temporary connection problem).
  • Try a different payment method.
  • Get in touch with your payment provider.

Last updated: 03 July, 2020