Failed payment help

Note: If your plan is with a partner company (e.g. your phone or internet provider), they manage your payments. 

Make sure your payment method has sufficient funds, and is:

  • Registered in the same country to your Spotify account.
  • Not expired or canceled. 
  • Enabled for foreign, secure online, and recurring purchases. Contact your bank or payment provider to check.

Can’t verify a new payment?

Make sure your bank or payment provider has your correct details. They may need to verify your identity for security, e.g. with a password, PIN, fingerprint, or code sent to your device. 

For further help, it’s best to get in touch with your card-issuing bank.

Regular payment failed?

If a monthly payment fails, you won't immediately lose your Premium. We’ll try to take the payment again over the next few days.

You can check or update your payment info on your account page, under Your plan.

Log in to your account page

Last updated: 15 January, 2021

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