Address and verification for Family plan

The plan manager can check and change their address on their Family page.

Log in to your Family page 

Plan members need to provide their address to confirm they live with the plan manager. They can use their device’s location services if at home, or enter it manually.

We ask members to verify their address:

  • When they join
  • If the address changes
  • If we can't confirm any info they've provided

Note: We don’t track your location. We only check your address to verify.

Address not listed?

If your address doesn't autocomplete, enter it manually and select Find

If you still can’t find it, select your building, street name, or a close public space or building. Just don't use someone else's address. 

Verification not working?

If we can't confirm any info provided by an invited member, they lose access to Premium Family. The plan manager can re-invite them to try again, or they can choose another plan at

Last updated: 03 July, 2020