Why doesn't my gift card work?

If you’ve tried to redeem your Gift Card but it’s not working, let’s try a few things:

  • Make sure you're entering the code correctly. For example: try 0 (zero) instead of O, and I instead of l (lower case L).
  • Check the code hasn’t already been redeemed. You can check this on your account page. You can also check to see if you have any other accounts you might have applied it to.  
  • Check the country registered to your account is the same as where the gift card was purchased. 
    Tip: Check out our guide to changing your country settings.
  • If you bought your gift card from a store, it might not have been activated when purchased. Please return to the store and ask them to activate it.
  • Codes are not redeemable for Premium for Family or in conjunction with other discounts and promotions.
  • If your code has been damaged and you can no longer read it, please contact our payments team.
Last updated: 25 February, 2019