I can't play Spotify on my TV

For steps to play Spotify on your TV, check out Spotify on TV.

If you need help, pick your connection type below for troubleshooting tips.

If the Spotify TV app isn’t working for you, make sure:

  • Your TV is connected to the internet.
  • Your internet connection is strong. Try playing something else to test it.
  • You have the latest version of Spotify. Check your TV app store for any app updates.
  • Your TV's software is up-to-date. If you don't know, check with the manufacturer for how to check and update the version software.
  • Your TV is supported by Spotify. You can check this at Spotify Everywhere or with the device’s manufacturer.

If you’re still having trouble after those checks: 

  • Restart your TV.
  • Restart your WiFi. 
  • Delete the Spotify app, then reinstall it onto your TV
  • If possible, try a different WiFi connection. 

Note: If you're playing Spotify on your TV with your mobile/tablet, see 'Spotify Connect' below.

If the problem persists, you may need to perform further troubleshooting on your device or WiFi connection. Check out the support sites for the service provider/manufacturer for help.

If Spotify Connect isn’t working for you, make sure:

  • Your TV is supported by Spotify. You can check this at Spotify Everywhere or with the device’s manufacturer.
  • If this is the first time playing to the TV from your phone/tablet, make sure they're both connected to the same WiFi network. (E.g. if your device’s connected to 4G instead of WiFi, it probably won't work.)
  • You have the latest version of Spotify in your device.
  • All devices' software is up-to-date. If you don't know, check with your devices' manufacturer for how to check and update the version software.
  • You're not trying to play local files. These are not supported by Connect.

If you’re still having trouble after those checks: 

  • Restart the Spotify app. 
  • Close any other apps you’re not using.
  • Restart your devices. 
  • Restart your WiFi. 
  • If possible, try a different WiFi connection on the device you're playing from (i.e. your mobile, tablet, or computer). 

If the problem persists, you may need to perform further troubleshooting on your device or WiFi connection. Check out the support sites for the service provider/manufacturer for help.

If AirPlay isn't working for you, make sure:

  • All devices are on the same WiFi network.
  • All devices' software is up-to-date. If you don't know, check with your devices' manufacturer for how to check and update the version software.

If you’re still having trouble after those checks: 

  • Restart the Spotify app. 
  • Close any other apps you’re not using. 
  • Restart your devices. 
  • Restart your WiFi. 
  • If possible, try a different WiFi connection. 

If the problem persists, you may need to perform further troubleshooting on your device or WiFi connection. Check out the support sites for the service provider or Apple AirPlay for help.

If you’re having trouble with Spotify and your Chromecast device, make sure:

  • The device you're playing from is connected to the same WiFi network as your Chromecast.
  • Your Chromecast software is up-to-date.
  • You have the latest version of Spotify in your device.
  • You're not trying to play local files. These are not supported by Chromecast. 

If you’re still having trouble after those checks: 

  • Restart the Spotify app.
  • Close any other apps you’re not using. 
  • Restart your Chromecast app.
  • Restart your devices.
  • Restart your WiFi.
  • If possible, try a different WiFi connection.

For more Chromecast troubleshooting tips, you can visit Google’s Help Centre.

I want to play from the Spotify desktop app

Although it’s not possible to find a Chromecast device from the Spotify desktop app, you can still use it to control the music:

  1. Launch Spotify on Chromecast with your phone, tablet, or the web player following these steps.
    Note: Chromecast is only compatible on the web player with the Chrome browser.
  2. Use the desktop app to control your listening.
     
Last updated: 17 September, 2019