Gift card not working

Before redeeming your gift card:

• Your account’s country or region settings need to match where the gift card was purchased.
• If you bought your gift card from a retail store, it needs to be activated by the cashier.
• Our codes are alphanumeric characters - capitalized alphabets, numbers, or a combination of both.
• You can only stack 18 months of Premium time on your account.

You can redeem your gift card at spotify.com/redeem.

Notes:

• Make sure you’ve entered the correct characters. E.g. a zero looks like a capital ‘O’, or a capital ‘I’ looks like a one.
• After 4 attempts, you’ll get an error message. If you do, you can try again after 24 hours.

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