How can we help you?
Account & Payment
Start or join Family plan
Premium Family is a discount plan for up to 6 family members who live together.
Each person on the plan uses their own account, so no one shares a password and everyone keeps their own saved music and playlists
Premium Family comes with:
Start a Premium Family plan
The person who wants to manage the plan signs up. They can use their existing account or create a new one.
Starting a plan means only you can:
- Handle payments
- Set the address
- Invite and remove members
- Control explicit content
Note: If you already have Premium with a partner company (e.g your phone or internet provider), you first need to cancel with them and wait for your current Premium to end.
Join a Premium Family plan
To join someone else’s plan, you must:
- Live with the plan manager (the person who signed up).
- Log into (or sign up for) your own account.
- Enter the correct address. You can use location services if you're at home, or enter it manually.
The plan manager sends you an invite to join.
Note: If you already have Premium with a partner (e.g your phone or internet provider), you first need to cancel with them and wait for your current Premium to end.
Last updated: 14 July, 2020