How can we help you?
Account being used somewhere else
If you see a message that your account is being used somewhere else, it’s likely you’ve tried to play on more than one device. You just need to select the device you’re currently using.
Tip: If you want to play from one device to another, such as a speaker or TV, check out Spotify Connect.
I don't recognize a device using my account
You may have left your account logged in on someone else’s device. If you don’t have access to it, you need to ask the owner of the device to log out of your account. You can also sign out remotely from your account page, and for extra safety, you can change your password.
Note: For licensing reasons, it’s not possible to listen via the same account on more than one device at a time. We recommend you never share your account details with anyone else.
If you’re concerned someone has taken over your account, get help here.
Last updated: 26 November, 2020
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