Failed payment help

Make sure your payment method has sufficient funds, and is:

• Registered in the same country to your Spotify account.
• Not expired or canceled.
• Enabled for foreign, secure online, and recurring purchases. Look for these settings in your bank’s mobile app.
  Note: Your bank will need to have 3D Secure 2.0 enabled. You'll need to speak to them to check this.

Also, make sure your bank or payment provider has your correct details. They may need to verify your identity for security, ex. with a password, PIN, fingerprint, or code sent to your device.

Still not working?

• Try entering your payment details again using a private/incognito window.
• Try a different payment method.
• It might just be a temporary connection issue, so wait a few hours and try again.
• Get in touch with your payment provider.
• Check the registration status of your CPF with the Federal Revenue. If needed, you can ask the Federal Revenue to regularize your CPF status. When it's regular, clear your browser cache and try again from your account page.

Regular payment failed?

If a monthly payment fails, you won't immediately lose your Premium. We’ll try to take the payment again over the next few days.

Payments through a partner

If your plan is with a partner company (ex. your phone or internet provider), they manage your payments. You’ll need to speak to them about anything payment related.

To check who your provider is, or to reach out to them directly:

1. Go to your account page.
2. Under Account, choose Manage your plan.
3. Check the contact link under Payment.

You can check or update your payment info on your account page, under Your plan.