Can't play Spotify

Here are some common fixes for any issues with the app:

  • Restart the Spotify app
  • Log out and back in
  • Make sure the app is up-to-date
  • Close any other apps you’re not using
  • Reinstall the app
  • Check @SpotifyStatus for any ongoing issues

Tip: For issues with the sound or volume, see Can’t hear Spotify.

Is it your device?

See if the issue happens on a different device, or with the web player. If it doesn’t, it could be an issue with your device:

  • Check your device is supported and up to date
  • Your device should have at least 250MB available memory
  • If you’re listening on desktop, check your firewall isn’t blocking Spotify

You may need to perform further troubleshooting with the device's manufacturer. 

Last updated: 15 April, 2021

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