Is this Spotify email legit?

Spotify will never:

  • Ask for personal information over email, such as your: 

    • Payment info.

    • Password.

    • Social Security or tax identification number.

  • Request payments via a 3rd party (for example, Western Union).

  • Promise a cash prize through email.

  • Ask you to download anything from our emails.

Emails about new logins

We send emails about new logins to help keep your account safe. For security, you can’t turn these emails off. 

If you see a login you don’t recognize, get help here.

Have a suspicious (phishing) email?

If you’re aren’t sure of an email that claims to be from Spotify--or if the sender email does not end in @spotify.com’--don’t click any links or provide information.

If you already did:

  1. Reset your password.

  2. Change your password on any other sites where you use the same password.

  3. Contact your bank if you think your financial details have been compromised.

To report a phishing email:

  1. Forward the email to spoof@spotify.com. 

  2. Delete the email. 

Our team will investigate and let you know if the email is legitimate.

Last updated: 15 May, 2020