I can't play Spotify on my speaker or sound system

For steps to play Spotify on your device, check out Spotify on speakers and sound systems.

If you need help, pick your connection type below for troubleshooting tips.

If Spotify Connect isn’t working for you, make sure:

  • Your speaker or sound system is supported by Spotify. You can check this at Spotify Everywhere or with the device’s manufacturer.
  • Your speaker or sound system is on, and connected to your WiFi network (it may have a connection indicator light).
  • If this is the first time playing to the speaker/sound system from your phone/tablet, make sure they're both connected to the same WiFi network. (I.e. if your device’s connected to 4G instead of WiFi, it probably won't work.)
  • You have the latest version of Spotify on your device.
  • All devices' software is up-to-date. If you don't know, check with your devices' manufacturer for how to check and update the version software.
  • You're not trying to play local files. These are not supported by Spotify Connect.

If you’re still having trouble after those checks: 

  • Restart the Spotify app. 
  • Close any other apps you’re not using.
  • Restart your devices. 
  • Restart your WiFi. 
  • If possible, try a different WiFi connection on the device you're playing from (i.e. your mobile, tablet, or desktop). 

If the problem persists, you may need to perform further troubleshooting on your device or WiFi connection. Check out the support sites for the service provider/manufacturer for help.

For help getting started with your voice activated speaker, check out Voice Assistants.

For a better experience, make sure your speaker is linked to your Spotify account. Most speakers have apps you can configure to set Spotify as your default music service, check out the manufacturer's support site for help.
Note: You can link and unlink your Spotify account at any time.

If you’re still having trouble, make sure:

  • The device you're playing from is connected to the same WiFi network as your speaker. If you're using a Bluetooth connection, check out the section below for help.
  • Your speaker software is up-to-date.
  • You have the latest version of Spotify on your device.

For help on voice commands, check the manufacturer's support site.

If your Bluetooth connection isn't working, make sure:

  • The Bluetooth devices are within 1 meter (3 ft.) of each other, and away from WiFi routers, personal computers, microwave ovens, refrigerators, etc (to avoid radio wave interference).
  • There’s no obstacle in the way of the Bluetooth communication. If a device is in a case, you may need to remove it.
  • Both devices have sufficient charge or power.
  • Turn off the Bluetooth function of other nearby Bluetooth devices. 
    Note: Some Bluetooth audio devices can’t connect to multiple source devices at a time. Be sure to disconnect any current connections to use it with another device.
  • Close Spotify while establishing the connection.
  • Close any other apps you’re not using. 

Once you’ve checked the above, try restarting the connection:

  1. Turn off the Bluetooth on your speaker or sound system.
  2. With the Bluetooth settings on your mobile/tablet/desktop switched on, delete the information of the speaker or sound system.
    Tip: The setting to delete is often called ‘forget’.
  3. Turn Bluetooth off and back on for your mobile/tablet/desktop.
  4. Turn the Bluetooth on your speaker or sound system back on.
  5. Allow approximately 20 seconds for your mobile/tablet/desktop to detect your speaker or sound system. Once it appears, select it to pair. 
  6. Open Spotify and play something. The sound should now come from your speaker.   

Didn't work?

Depending on your speaker or sound system, you may need to select it as the default for the device you’re playing from or configure the connection to allow media sharing. Look for those options in the Bluetooth settings for the device you’re playing from (i.e. your mobile, tablet, or desktop). 

If the problem persists, check out the support site for the manufacturer for help.

If your aux or USB cable isn't working, check the manufacturer's guide to ensure you have the correct cable for your device. If you do, you could maybe try a different one in case it's damaged.

You can also try these alternative ways to play Spotify to your speaker or sound system: 

If you’re having trouble with Spotify and your Chromecast Audio device, make sure:

  • The device you're playing from is connected to the same WiFi network as your Chromecast Audio.
  • Your Chromecast Audio software is up-to-date.
  • You have the latest version of Spotify on your device.
  • You're not trying to play local files. These are not supported by Chromecast Audio. 

If you’re still having trouble after those checks: 

  • Restart the Spotify App.
  • Close any other apps you’re not using. 
  • Restart your Chromecast Audio app.
  • Restart your devices.
  • Restart your WiFi.
  • If possible, try a different WiFi connection.

For more troubleshooting tips, visit the Google Chromecast Audio support site.

I want to play from the Spotify desktop app

Although it’s not possible to find a Chromecast Audio device from the Spotify desktop app, you can still use it to control the music:

  1. Launch Spotify on Chromecast Audio with your phone, tablet, or the web player following these steps.
    Note: Chromecast Audio is only compatible on the web player with the Chrome browser.
  2. Use the desktop app to control your listening.
     

If AirPlay isn't working for you, make sure:

  • All devices are on the same WiFi network.
  • All devices' software is up-to-date. If you don't know, check with your devices' manufacturer for how to check and update the version software.

If you’re still having trouble after those checks: 

  • Restart the Spotify app. 
  • Close any other apps you’re not using. 
  • Restart your devices. 
  • Restart your WiFi. 
  • If possible, try a different WiFi connection. 

If the problem persists, you may need to perform further troubleshooting on your device or WiFi connection. Check out the support sites for the service provider or Apple AirPlay for help.

Last updated: 12 November, 2019