How can we help you?
Account & Payment
Think your account’s been hacked?
Our platform and user records are totally secure, but sometimes breaches on other services means someone else may log into your Spotify account.
Look out for:
- Your password not working anymore
- Your email address changing
- Playlists added or lost
- Recently Played looking wrong
- Music playing without your control
- Your subscription changing
- Another Facebook connecting to your account
- Emails about logins you don’t recognise
Rest assured, your financial and security details are never compromised.
Secure your account
First, reset your password
Open your reset link in a private/incognito window, and choose a strong password you haven't used before.
Change the password for any service associated with your account, such as your email address, Facebook, or Apple.
Then, sign out everywhere
Log in to your account page, scroll down, and select SIGN OUT EVERYWHERE.
We can help secure and restore anything lost on your account.
Tip: Prepare a screenshot of your Spotify receipt or bank statement - we may need it for security (make sure it doesn’t show your full credit card number, expiration date, or 3-digit code).
Last updated: 03 July, 2020