Can't play Spotify

If you're having technical issues with the app, try these first:

• Check @SpotifyStatus for any ongoing issues.
• Restart the Spotify app. Close any other apps you’re not using.
• If that doesn’t fix it, log out and back in.
• If that doesn’t fix it, reinstall the app.

Tip: For issues with the sound or volume, see Can’t hear Spotify.

Is it your device?

See if the issue happens on a different device, or when using the web player. If it doesn’t, it could be an issue specific to your device:

• Check that your device is supported for Spotify and up-to-date.
• The device should have at least 250MB available memory.
• If you’re listening on desktop, check that your firewall isn’t blocking Spotify.

You may need to troubleshoot further with the device's manufacturer.

Are others having the same issue?

Check @SpotifyStatus for any ongoing issues or use our Community’s Ongoing Issues board to find helpful tips and information.

Note: If you don’t find your issue on Community, you can post about it and get the help of our Community members in English.