Purchasing audiobook listening time

Some Premium plans include monthly audiobook listening time from the audiobooks subscriber catalog. These plans are:

• Premium Individual
• Premium Family (for the plan manager only)
• Premium Duo (for the plan manager only)

To get more audiobook listening time, you can:

• Subscribe to a monthly Audiobooks+ add-on
• Purchase a one-time top-up

Family and Duo plan members can also get audiobook listening time through the Audiobooks+ for Plan members add-on or a top-up, but they must request it from their plan manager.

Audiobooks+ add-ons

How audiobook add-ons work

Audiobooks+ is a recurring add-on subscription added to your Premium plan. Its price is added to your monthly Premium subscription in one bill.

• Audiobooks+ adds extra audiobook listening hours to your own Premium plan each month
• Audiobooks+ for Plan Members lets plan managers add audiobook listening time for Duo or Family plan members each month

Notes:

• You can cancel Audiobooks+ at any time, without cancelling your Premium plan
• Audiobooks+ hours are used after you’ve used the audiobook hours included in your plan
• Audiobooks+ hours reset monthly, you can’t roll over any unused time

How to subscribe to Audiobooks+

You can subscribe to add-ons with a credit/debit card, PayPal, or Google Play Billing.

1. Go to Available subscriptions.
2. Check the Add-ons tab to see what’s available to you.
3. Select Add next to the chosen add-on, and follow the steps to complete the purchase. Note: Your billing date will be moved earlier to reflect the new subscription price.

Note: You must have an eligible Premium plan (Individual, Family, or Duo) to get Audiobooks+. If you cancel your Premium subscription, you’ll lose access to any purchased add-ons.

How to subscribe to Audiobooks+ for Plan Members

• If you’re the plan manager

  You can purchase a recurring add-on for your Family or Duo plan members with a credit/debit card, PayPal, or through Google Play Billing.

  Note: If you pay with Google Play Billing, you can only purchase Audiobooks+ for one of your plan members.

  1. Go to Available Subscriptions.
  2. Go to the Add-ons tab, and select Add next to the chosen add-on.
  3. Select the member(s) you want to give an add-on to, and tap Continue.
  4. Review your new subscription details, and tap Confirm purchase.

• If you’re a plan member

  Only the manager of Premium Family or Duo can subscribe members to a recurring Audiobooks+ for Plan Members add-on, but plan members can request it through the app or their account page.

  For each request, the plan manager receives an email and an in-app notification.

  Note: If a member leaves their Family or Duo plan, the add-on will be removed from the subscription and the member will lose access to any add-ons.

  Mobile

  1. Swipe left or tap your profile picture.
  2. Tap Your Premium.
  3. Select Manage.
  4. Select Browse add-ons.
  5. Tap Request next to the chosen add-on.
  6. Tap Request access to notify your plan manager.

  Web

  1. Go to Available subscriptions.
  2. Select Plans and add-ons.
  3. Under the Add-ons tab, select Request next to the chosen add-on.
  4. Select Request access to notify your plan manager.

Audiobook top-ups

How audiobook top-ups work

Top-ups are one-time purchases of extra audiobook listening hours. They’re valid for 12 months from the purchase date, and you can add more than one at a time.

Top-ups are used only when you run out of the listening time included in your monthly plan and any recurring add-ons.

When your monthly audiobook listening time refreshes:

• Your listening will automatically switch back to the new monthly hours from your plan
• Any unused top-up hours stay available and will be used later, after your plan and add-on hours are used up, as long as they haven’t expired

How to purchase top-ups

You can purchase top-ups with a credit/debit card, PayPal, or through Google Play Billing.

1. Go to Audiobook listening time.
2. Under Top-ups, select Top up.

For more information on our refund policy, you can check our Refund policy for purchased audiobook listening hours. Other Terms and Conditions apply.

Notes:

• You must have an eligible Premium plan to use your top-up hours
• If you cancel your subscription, you’ll no longer have access to your top-up hours unless you resubscribe within 12 months of purchasing the top-up
• Your top-up hours will still be subject to their original expiration date

How to purchase top-ups for plan members

• If you’re the plan manager

  You can purchase one-time top-ups for your Family or Duo plan members with a credit/debit card, PayPal, or through Google Play Billing.

  1. Go to Manage members.
  2. Scroll to Plan members, and select the member(s) you want to give top-ups to.
  3. Under Manage audiobook listening, select Purchase.

  Note: If a member leaves their Family or Duo plan, they’ll lose access to any purchased top-ups. They can use top-ups again if they rejoin the plan or start an eligible subscription. Top-ups will still be subject to their original expiration date.

• If you’re a plan member

  Only the manager of Premium Family or Duo can purchase top-ups for plan members, but plan members can request it through the app or their account page.

  For each request, your plan manager receives an email and an in-app notification.

  Mobile

  1. Swipe left or tap your profile picture.
  2. Tap Your Premium.
  3. Select Audiobook listening time.
  4. Tap Request hours.

  Web

  1. Go to Audiobook listening time.
  2. Select Request hours.

  If you cancel your subscription, you’ll no longer have access to your top-up hours unless you resubscribe within 12 months of purchasing the top-up. Your top-up hours will still be subject to their original expiration date.

Manage audiobook listening time

You can view the details of available audiobook listening time on your account:

• Listening hours remaining (including any add-on hours if applicable)
• Expiry date for all unused top-ups

Note: Once you’ve used up a top-up, the details are automatically removed from this view.

• Mobile

  1. Swipe left or tap your profile picture.
  2. Tap Your Premium.
  3. Select Audiobook listening time.

• Web

  1. Go to Audiobook listening time.