Abuse detection

Spotify takes protecting your account information seriously. We actively detect and block suspicious activity to protect our users.

Why's Spotify unable to process my request?

If you’ve seen the message: "For your protection, we’re unable to process your request at the moment", it might be because of one of these reasons:

• You’ve made too many attempts today
  Try again in 24 hours.
  
  
• You’re using a VPN
  You need to disable your VPN to continue using Spotify.

• You’re using a Proxy
  You may need to disable your Proxy settings or reach out to your network administrator to change it.

If you think your email has changed without your permission, read Think your account's been hacked?