Why has my account been disabled?

If you receive an email or error message that your account has been disabled, it’s likely due to one of the following reasons.

Suspected fraudulent activity

If we detect any possible fraudulent activity on your account, or anything else that violates our terms and conditions, we disable it.

A chargeback has occurred

This means the person that pays for the subscription has reversed a payment to Spotify through their bank, credit card company, or online payment service (such as PayPal). This disables the account the charge occurred on and reverts it to Free.We send email notifications to all accounts affected when this happens.

  • In the case of online gift cards, only the account that bought the gift card is disabled and the gift card is revoked (so can’t be redeemed). If it’s already been redeemed by another account, that account will receive an email to confirm a chargeback has been issued and won’t have Premium anymore.
  • In the case of Premium Family, only the account of the owner (the one who pays for the Family plan) is disabled. All the other accounts on the plan stay enabled, but will revert to Free.

How do I get my account back?

If you feel there's been some confusion, you can get in touch with us:

  1. Go to our contact form and select Logging in.
  2. Choose I can't log in to Spotify.
  3. Select I STILL NEED HELP.
  4. Fill out the details and submit.

Note: You may need to provide proof of ownership of your account, purchase, or payment details, so be sure to have them ready.

Last updated: 25 March, 2020