How can we help you?
Fans First emails
Fans First emails are our way of thanking our artists’ biggest Spotify fans with unique or exclusive offers. Previous treats have included:
- Access to presale tickets for upcoming concerts.
- Access to exclusive merch items not available anywhere else.
If you've received one of these emails, congratulations!
How do I get one of these emails?
Emails are sent to listeners who our data show are the artist’s top fans.
Do I need Premium to be eligible?
Nope! These offers are open to everyone with a Spotify account.
We don’t handle purchasing for presale ticket offers, so it’s best to contact the companies responsible. The email you received about the offer should include a link to the correct ticketing company. They can help with:
- Code issues.
- Shipping/Delivery questions.
Can I buy this item somewhere else?
No, this item is available for a limited time through the link in the email you received.
Who can I contact for help?
We don’t handle the purchasing for our merch offers, so it’s best to contact the merchandizers responsible. Click the purchase link in the email to be taken to their website. They can help with:
- Shipping estimates.
- Items that arrived damaged.
Last updated: 26 November, 2020
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