How can we help you?
Get the full Spotify experience!Upgrade to premium
Have questions, answers, ideas about Spotify? Ask or join our Community!Go to the Community
Check out our Twitter or Facebook help:
Address and verification for Duo plan
The plan manager can check and change their address on their Duo page.
We ask members to verify that they live with the plan manager by providing their full address:
- When they join
- When the manager changes address
- If we can't confirm their info
Note: We don’t track your location. We only check your address to verify.
Address not listed?
If your address doesn't autocomplete, enter it then select Find.
If you still can’t find it, select your building, street name, or a close public space or building. Just don't use someone else's address.
Verification not working?
If we can't confirm any information provided by an invited member, they lose access to the plan.
Last updated: 1 December, 2021
Was this article helpful?